A Career in Technical Support & Repair
Network systems administrators install and support a company's computer systems and troubleshoot any problems that arise. Computer support specialists can work either as help-desk technicians or technical support specialists. Help-desk technicians respond directly to consumer questions and walk customers through a solution step-by-step. Technical support specialists work hands-on, installing and repairing hardware and software while training others how to use them.
Technical Support & Repair Fast Facts
The Bureau of Labor Statistics reported these positions earned the following median salaries in 2008:
- Computer support specialists: $43,450
- Network systems administrators: $66,310
While there are a number of online college degrees and programs that could lead to either of these careers, a bachelor's degree is typically required for network systems administrators. Computer support specialists who demonstrate a high level of skills may only need an associate's degree or certification.